Guest Experience Front Desk Specialist

Team Global Facility Solutions Inc.; Makati; On-site; PHP 167,000 - 279,000; Full time

Job summary

Team Global Facility Solutions Inc. in Makati City, Metro Manila, is seeking a friendly Receptionist to be the first point of contact for clients, visitors and staff.

This full-time role focuses on creating a positive impression and ensuring smooth day-to-day operations at our facility. As a Receptionist, you will manage the desk, answer calls, schedule appointments, handle visitor logs, and support general office tasks while maintaining confidentiality and professional standards.

Qualifications

• Fresh graduates of Bachelor of Science in Tourism/Hospitality Management or other related course.
• Excellent communication skills, both verbal and written, in English.
• Professional appearance and demeanour with a friendly and approachable manner.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office Suite and basic computer literacy.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Excellent customer service skills and the ability to remain calm under pressure.
• Attention to detail and accuracy in record-keeping and documentation.
• Professional telephone etiquette and experience with switchboard or phone systems.
• Reliability and punctuality with a commitment to maintaining high standards.
• Preferably, experience in a facility management, corporate office, or service-oriented industry.

Responsibilities

• Greeting and welcoming visitors, clients, and staff with professionalism and courtesy
• Answering and directing phone calls to appropriate departments or personnel
• Managing and maintaining the reception desk, ensuring it is organised and presentable at all times
• Scheduling and coordinating appointments and meetings for staff members
• Maintaining accurate visitor logs and sign-in procedures
• Processing incoming and outgoing correspondence and parcels
• Providing general information about the company and its services to enquiring parties
• Managing office supplies and ordering materials as needed
• Assisting with administrative tasks and data entry as required
• Maintaining confidentiality and adhering to company policies and procedures
• Supporting other team members with general office support duties

Skills

Excellent communication skills

Professional appearance

Organisational skills

Time management

Customer service

Attention to detail

Telephone etiquette

Education

Bachelor of Science in Tourism/Hospitality Management

Tools

Microsoft Office Suite

Job description

Team Global Facility Solutions Inc. in Makati City, Metro Manila, is seeking a friendly Receptionist to be the first point of contact for clients, visitors and staff.

This full-time role focuses on creating a positive impression and ensuring smooth day-to-day operations at our facility. As a Receptionist, you will manage the desk, answer calls, schedule appointments, handle visitor logs, and support general office tasks while maintaining confidentiality and professional standards.