FRONT DESK ASSOCIATE

FERSAL HOTEL GROUP; Quezon City; On-site; PHP 150,000 - 230,000; Full time

Job summary

Fersal Hotel Kalayaan is seeking a Front Desk Associate to join our team. This full-time role places you at the first point of contact for guests, delivering warm service and a memorable arrival experience.

Responsibilities include handling guest inquiries, sharing information about amenities and local attractions, assisting with luggage, and processing cash and card transactions to support smooth hotel operations.

Qualifications

• Front desk experience preferred.
• Excellent customer service skills.
• Able to handle cash and card transactions.
• Manage guest inquiries and complaints effectively.

Responsibilities

• Handle guest inquiries, requests and complaints professionally.
• Provide information about hotel amenities and local attractions.
• Assist guests with luggage and ensure guest needs are met.
• Maintain records of guest activity and transactions.
• Perform other front desk duties to support hotel operations.

Skills

Guest handling

Customer service

Cash handling

Record keeping

Job description

We are seeking a Front Desk Associate to join our team at Fersal Hotel Kalayaan. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless and memorable guest experience. This full-time role is integral to the smooth operation of our hotel.

• Handling guest inquiries, requests and complaints in a professional and courteous manner

• Providing information about hotel amenities, facilities and local attractions

• Assisting with luggage, ensuring guests' needs are met

• Maintaining accurate records of guest activity and handling cash and card transactions

• Performing other front desk duties as required to support the overall hotel operations