Guest Services Front Desk Agent

GOLDEN PRINCE HOTEL & SUITES; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

GOLDEN PRINCE HOTEL & SUITES in Cebu City is seeking a friendly Front Desk Agent to greet guests, handle check-ins/outs, verify IDs, and explain services. You will manage reservations and provide accurate PMS entries, delivering a warm welcome.

Responsibilities include addressing guest inquiries, coordinating with reservations and housekeeping, processing payments, and recording feedback for service improvement. A professional demeanor and strong communication are essential.

Responsibilities

• Greet guests warmly upon arrival, providing a positive first impression.
• Efficiently process guest check-ins and check-outs, ensuring all information is accurately entered into the hotel's property management system (PMS).
• Verify guest identification, provide room keys, and explain hotel amenities and policies.
• Address guest inquiries regarding hotel services, local attractions, transportation, and dining options.
• Respond to guest requests promptly, ensuring their needs are met and that they have a pleasant stay.
• Handle guest complaints or concerns professionally, escalating issues to management when necessary.
• Manage reservations, including making, modifying, and canceling bookings, ensuring accurate room assignments.
• Assist in ensuring optimal room availability by coordinating with the reservations and housekeeping departments.
• Answer phone calls and emails related to room reservations and inquiries, providing timely responses.
• Maintain accurate records of guest information, transactions, and payments.
• Process payments for room charges, incidentals, and other hotel services, handling cash, credit, and debit transactions.
• Ensure proper documentation of guest requests, complaints, and feedback for future reference.

Job description

GOLDEN PRINCE HOTEL & SUITES in Cebu City is seeking a friendly Front Desk Agent to greet guests, handle check-ins/outs, verify IDs, and explain services. You will manage reservations and provide accurate PMS entries, delivering a warm welcome.

Responsibilities include addressing guest inquiries, coordinating with reservations and housekeeping, processing payments, and recording feedback for service improvement. A professional demeanor and strong communication are essential.