Guest Experience Agent — Front Desk (Flexible Hours)

Hilton; Metro Manila; On-site; PHP 223,000 - 312,000; Full time

Job summary

Hilton in the Philippines is seeking a Front Office Agent to be the welcoming face of our hotel. You will handle check-ins/check-outs, deliver the light and warmth of hospitality, and provide local knowledge to guests during their stay.

Your role requires excellent English, clear communication, and a positive, professional attitude. Flexibility to work nights, weekends, and holidays is essential in a fast-paced, guest-focused environment.

Qualifications

• Experience in guest service or front office within hospitality.
• Strong communication and interpersonal skills for guest inquiries and complaints.
• Proficiency with hotel property management systems (PMS) and front office procedures.
• Excellent multitasking abilities in a fast-paced environment.
• Proficient in English; other languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Positive attitude and genuine passion for guest service.

Responsibilities

• Deliver a warm welcome to guests at arrival and manage the check-in process with accuracy.
• Support efficient check-out by verifying charges, processing payments, and issuing receipts.
• Provide comprehensive knowledge of hotel offerings and local area information for inquiries.
• Promote hotel services and upsell amenities to maximize revenue.
• Delight guests by addressing requests and resolving issues promptly and courteously.

Skills

Guest service

Communication

PMS proficiency

Multitasking

English proficiency

Flexible hours

Tools

PMS

Job description

Hilton in the Philippines is seeking a Front Office Agent to be the welcoming face of our hotel. You will handle check-ins/check-outs, deliver the light and warmth of hospitality, and provide local knowledge to guests during their stay.

Your role requires excellent English, clear communication, and a positive, professional attitude. Flexibility to work nights, weekends, and holidays is essential in a fast-paced, guest-focused environment.