Front Office Agent

Accorhotel; Philippines; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

Discounted hotel rates

Academy Accor learning programs

Career growth opportunities

CSR involvement

Job summary

Accorhotel in Quezon City, Philippines, is seeking a Front Office Agent to warmly welcome guests, confirm reservations, assign rooms and activate keys at check-in. The role emphasizes accurate information delivery and guest services.

In this fast-paced environment, you will up-sell hotel services while maintaining high standards of hospitality and communication with guests and team members. Growth opportunities exist within AccorHotels network.

Qualifications

• Graduate of Hospitality or any related course.
• With at least one (1) year in the same field.
• Can work in a fast phase environment.
• Good communication skills.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Provides accurate and relevant information and services to the guests and delivers it to them in the most meaningful way.
• Up-sells the Hotel to guests whenever the opportunity arises.

Skills

Hospitality

Good communication

Education

Hospitality-related degree

Job description

Front Office Agent

Company: Accorhotel | Job Type: Full Time | Location: Quezon City, Philippines

Company Description

Business and leisure meet at the Novotel Manila Araneta City, located in the heart of Quezon City's premier district. The hotel’s stunning contemporary design features 401 stylish suites, a pillar less Grand Ballroom, seven meeting spaces and an outdoor bridal garden, along with numerous other first-rate amenities. Sample global fare at Novotel Manila Araneta City’s all-day dining establishment Food Exchange Manila, unwind with personalized cocktails at the Gourmet Bar or enjoy breathtaking city views at the Pool Bar and Lounge.

Job Description

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Provides accurate and relevant information and services to the guests and delivers it to them in the most meaningful way.
• Up-sells the Hotel to guests whenever the opportunity arises.

Qualifications

• Graduate of Hospitality or any related course.
• With at least one (1) year in the same field.
• Can work in a fast phase environment.
• Good communication skills.

Additional Information

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world.
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.