Front Desk & Customer Service VA: Phone + CRM

Rhino Squad LLC; Central Luzon; Remote; PHP 691,000 - 1,036,000; Part time

Job summary

Rhino Squad LLC is seeking a Receptionist and Customer Service VA with phone handling experience to serve Paola's growing operations. The role is remote from the Philippines, requiring availability in Pacific Time zones for a 20-hour weekly schedule.

You will handle inbound calls, texts, emails, and CRM updates with a focus on timely, professional customer service. Ideal candidates have strong communication skills, experience with US clients, and a growth mindset.

Qualifications

• Strong written and verbal communication in English.
• Experience working for a US company is required.
• Able to work any 4-hour block, Mon-Fri, 8am–5pm PT.
• Proactive, highly organized and able to manage multiple priorities.

Responsibilities

• Answer and route inbound calls.
• Speak with homeowners, contractors, and prospects clearly and professionally.
• Follow structured call scripts to keep conversations on track.
• Collect complete service call intake details quickly and accurately.
• Respond to texts, emails, and website/chat inquiries in real time.
• Confirm appointments and send reminders.
• Maintain organized ServiceTitan notes and update customer profiles.

Skills

Communication

Problem solving

Organization

Independence

Growth mindset

Tools

ServiceTitan

Job description

Rhino Squad LLC is seeking a Receptionist and Customer Service VA with phone handling experience to serve Paola's growing operations. The role is remote from the Philippines, requiring availability in Pacific Time zones for a 20-hour weekly schedule.

You will handle inbound calls, texts, emails, and CRM updates with a focus on timely, professional customer service. Ideal candidates have strong communication skills, experience with US clients, and a growth mindset.