Front Desk & Client Experience Lead

KMC Solutions; Philippines; On-site; PHP 279,000 - 357,000; Full time

Benefits offered by this job

HMO + free dependent

MadMax Coffee pantry access

Learning & growth opportunities

Sprout cloud HR platform access

Above standard leaves

Job summary

KMC Solutions is seeking a Customer Experience Associate to manage front desk operations, coordinate general admin tasks, and deliver exceptional client service at our Philippines offices. You will handle reception duties, assist visitors, manage mail and documents, and support events and facilities coordination.

Ideal candidates are team players with strong communication skills, attention to detail, and the ability to work across departments.

Qualifications

• Bachelor’s degree or equivalent in business/administration
• Strong front desk and admin skills with customer focus
• Knowledge of MS Office and basic IT troubleshooting preferred

Responsibilities

• Responds to calls and inquiries at the front desk.
• Welcomes visitors and clients and manages arrivals.
• Handles mail, letters, invoices, and document distribution.
• Manages daily front office operations.
• Supports photocopying, printing, scanning and client requests.
• Coordinates gatepass/ work permit processing.
• Maintains concessionaire area cleanliness and order.
• Performs ad hoc duties as required.
• Coordinate conference room reservations.
• Provide general admin support and excellent customer experience.
• Enforce policies and safety standards.

Skills

Front Desk Management

Customer Service

Office Administration

Facilities Coordination

MS Office

Education

Bachelor's degree in Business Administration

BS HRM

BS Tourism

Tools

MS Office

Office 365

CRM experience

Job description

KMC Solutions is seeking a Customer Experience Associate to manage front desk operations, coordinate general admin tasks, and deliver exceptional client service at our Philippines offices. You will handle reception duties, assist visitors, manage mail and documents, and support events and facilities coordination.

Ideal candidates are team players with strong communication skills, attention to detail, and the ability to work across departments.