Front Desk Associate | Rotating Schedule

KMC Solutions; Philippines; On-site; PHP 279,000 - 357,000; Full time

Benefits offered by this job

HMO + free dependent

MadMax Coffee pantry access

Learning & growth opportunities

Sprout cloud HR platform access

Above standard leaves

Job summary

KMC Solutions is seeking a Customer Experience Associate to manage front desk operations, coordinate general admin tasks, and deliver exceptional client service at our Philippines offices. You will handle reception duties, assist visitors, manage mail and documents, and support events and facilities coordination.

Ideal candidates are team players with strong communication skills, attention to detail, and the ability to work across departments.

Qualifications

• Bachelor’s degree or equivalent in business/administration
• Strong front desk and admin skills with customer focus
• Knowledge of MS Office and basic IT troubleshooting preferred

Responsibilities

• Responds to calls and inquiries at the front desk.
• Welcomes visitors and clients and manages arrivals.
• Handles mail, letters, invoices, and document distribution.
• Manages daily front office operations.
• Supports photocopying, printing, scanning and client requests.
• Coordinates gatepass/ work permit processing.
• Maintains concessionaire area cleanliness and order.
• Performs ad hoc duties as required.
• Coordinate conference room reservations.
• Provide general admin support and excellent customer experience.
• Enforce policies and safety standards.

Skills

Front Desk Management

Customer Service

Office Administration

Facilities Coordination

MS Office

Education

Bachelor's degree in Business Administration

BS HRM

BS Tourism

Tools

MS Office

Office 365

CRM experience

Job description

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Expereince Associate is capable and able to help manage the front desk, office/facility, and clients, may it be internal or external.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:
• Answersand dispersescalls and inquiries
• Welcomes/ receivesapplicants,visitorsand clients of the Company
• Responds/addressestenant concerns and walk-in inquiries
• Handlesdaily incoming and outgoing mails
• Receives,distributesand filesincoming letters, billings, invoices,documentsand/or other communications
• Managesthe front officeon a daily basis
• Assistsphotocopy, printing, scanning client request
• Gatepass/ work permit processing
• Preparesandaccomplisheserrand form
• Monitorsthe cleanliness in concessionaire area
• Any ad hoc duties asrequired

GENERAL SERVICES / TENANT SERVICES

• Point person / Representative in the workplace
• Conference room reservations
• Reports and coordinates any workplace issues and ensures job completion
• Provides administrative support to members
• Provides unmatched customer experience
• Buildsstrong relationship with members
• Enforcescompany policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

• Attendsticket requestwithin SLA
• Assistsoffice walk tour with prospective clientand marketing events
• Offersand servesrefreshment to Client
• Assistsand doessimple troubleshootingIT concerns likewificonnection, borrow of LAN/ HDMI
• Coordinateswith vendor for any Client request below 20K
• Distributesmonthly treats
• Follows operational processes and procedures
• Enforces house rules and security policy

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• MaintainsOffice Show-readiness,cleanliness,and maintenance
• Conductsrandomfacilities walkthrough toreportcurrent and urgent issues, and to handle foreseen issues and members' needs
• Coordinateswith Customer Experience Lead for any facilities/Building issues

• Capablefordealing with local staff and foreign clients
• Enthusiastic, Outgoing, responsible, motivated, dedicated,detail oriented and drivenpersonality.
• Superb verbal and written communication skills
• has high attention to detail, fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good timemanagement skills
• Capable of working under minimal supervision
• Ability to present well to high level clients - local and foreign
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites

It will also be favorable if you are knowledgeable in:

• Bachelor of Science in Business Administration, BS HRM, BSTourismor any similar courses
• At least1-2yearswork experience as Front Office Staff or Admin Assistant
• Knowledge in MS Office applications (MS Word, Excel,Powerpoint, office 365)
• Facilities, Hospitality, or Customer service background is a plus