Administrative Specialist/Assistant

CNT- SmileMakers Co.; Rizal; On-site; PHP 400,000 - 600,000; Full time

Job summary

A dental clinic in Nueva Ecija, Rizal is seeking a Front Desk Operations professional. This role involves greeting patients, scheduling appointments, managing patient records, and handling billing processes. The ideal candidate should ensure compliance with health regulations and maintain confidentiality of sensitive information. This position offers a key role in providing excellent patient support in a dental environment.

Responsibilities

• Greet patients warmly and check them in for appointments.
• Schedule and confirm patient appointments, coordinating with the dentist’s availability.
• Answer phone calls, respond to inquiries, and direct calls to appropriate staff members.
• Update and maintain patient records, including medical histories and contact information.
• Assist patients with completing necessary forms and ensure their accuracy.
• Explain office policies, billing processes, and payment options to patients.
• Process payments and issue receipts for treatments and services.
• Verify patient insurance coverage and handle claims submissions.
• Follow up on unpaid balances and coordinate with patients regarding payment plans.
• Order and organize office supplies, dental forms, and equipment as needed.
• Maintain a clean and organized reception and waiting area.
• Support dental staff by preparing files, reports, or other documents as required.
• Ensure compliance with health and safety standards and confidentiality regulations (e.g., HIPAA).
• Handle sensitive patient information securely and professionally.

Job description

Front Desk Operations

• Greet patients warmly and check them in for appointments.
• Schedule and confirm patient appointments, coordinating with the dentist’s availability.
• Answer phone calls, respond to inquiries, and direct calls to appropriate staff members.

Patient Management

• Update and maintain patient records, including medical histories and contact information.
• Assist patients with completing necessary forms and ensure their accuracy.
• Explain office policies, billing processes, and payment options to patients.

Billing and Insurance

• Process payments and issue receipts for treatments and services.
• Verify patient insurance coverage and handle claims submissions.
• Follow up on unpaid balances and coordinate with patients regarding payment plans.

Office Support

• Order and organize office supplies, dental forms, and equipment as needed.
• Maintain a clean and organized reception and waiting area.
• Support dental staff by preparing files, reports, or other documents as required.

Compliance and Confidentiality

• Ensure compliance with health and safety standards and confidentiality regulations (e.g., HIPAA).
• Handle sensitive patient information securely and professionally.