Front Desk Associate

VXI Global Holdings B.V. (Philippines); Quezon City; On-site; PHP 420,000 - 540,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Front Desk Associate in Quezon City to be the first contact for visitors and clients, handling calls, greetings, and general administrative tasks.

The role requires a college diploma, strong English communication, the ability to work in a fast-paced call center, and at least 1 year of similar experience; shifts at VXI Panorama in QC may apply.

Qualifications

• College diploma or equivalent required.
• Proficient in reading, speaking, and writing English to communicate with customers and comprehend instructions.
• Ability to work in a fast-paced, structured call center environment.
• At least 1 year experience in the same position.
• Must be open to working at VXI Panorama - Quezon City; shifting schedule.

Responsibilities

• Answering and routing calls promptly.
• Greeting visitors and handling inquiries from the public.
• Receiving and distributing mail, couriers, and parcels.
• Meeting room reservations and amenities coordination.
• Maintaining the cleanliness and orderliness of the reception area.
• Implements visitor management policies and procedures.
• Delivers extraordinary employee and client service and care.
• Performs filing, scanning, faxing, printing, and typing of specific documentation.
• Prepares general correspondence and customer assessments as needed.
• Performs other duties as assigned from time to time.
• Maintains regular and consistent attendance and punctuality.

Skills

Customer service

English communication

Call center

Punctuality

Education

College diploma

Job description

Job summary

The Front Desk Associate serves as the first point of contact for visitors and clients, providing excellent customer service, managing phone inquiries, and supporting administrative tasks to ensure smooth daily operations.

Duties & Responsibilities

• Responsible for answering and routing calls promptly.

• Greeting visitors and handling inquiries from the public.

• Responsible for receiving and distributing mail, couriers, and parcels.

• Responsible for meeting room reservations and amenities coordination.

• Responsible for maintaining the cleanliness and orderliness of the reception area.

• Implements visitor management policies and procedures.

• Delivers extraordinary employee and client service and care.

• Performs filing, scanning, faxing, printing, and typing of specific documentation.

• Prepares general correspondence and customer assessments as needed.

• Performs other duties as assigned from time to time.

• Maintains regular and consistent attendance and punctuality.

Qualifications

• College diploma or equivalent required.

• Proficient in reading, speaking, and writing English to effectively communicate with customers and comprehend instructions.

• Ability to work in a fast-paced, structured call center environment.

• At least 1 year experience of the same position

• Must be open to working at VXI Panorama - Quezon City; shifting schedule