Front Desk Associate

Quantum Clubhouse; Las Piñas; On-site; PHP 201,000 - 312,000; Full time

Job summary

Quantum Clubhouse is seeking a Front Desk Associate to be the first point of contact for members, guests, and customers. You will manage bookings, handle inquiries and concerns, and support sales efforts for facilities, programs, events, and services.

The role requires strong communication, customer service, and multitasking abilities, with a willingness to work on shifting schedules, weekends, and holidays. Proficiency in MS Office/Google Workspace and booking/POS systems is preferred.

Qualifications

• Bachelor's degree or relevant experience in related fields.
• Experience in front desk, customer service, sales, hospitality, fitness, or recreation preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Organized, detail-oriented, able to manage multiple bookings and requests.
• Proficient in Microsoft Office/Google Workspace and booking/POS systems.
• Willing to work on shifting schedules, weekends and holidays.

Responsibilities

• Welcome and assist members, guests, and walk-in customers professionally.
• Serve as the first point of contact for inquiries, requests, and concerns.
• Provide accurate information about facilities, rates, packages, schedules, memberships, and services.
• Maintain a friendly, professional customer experience.
• Handle and coordinate bookings and reservations for facilities and activities.
• Manage booking schedules and ensure accurate recording of reservations.
• Confirm, modify, and coordinate bookings as needed.
• Coordinate with operations and facility teams regarding schedules and availability.
• Address booking-related concerns and resolve issues promptly.
• Assist customers with facility bookings, packages, memberships, and other services.
• Support sales activities and identify opportunities to promote products and services.
• Process and record customer transactions accurately.
• Ensure proper documentation of daily sales and collections.
• Prepare and submit accurate End-of-Day Sales Reports.
• Reconcile sales, bookings, payments, and transactions.
• Assist Marketing with promotions and respond to leads from social channels.

Skills

Customer service

Front desk operations

Sales orientation

Communication skills

Multitasking

Education

Bachelor's degree

Tools

Booking systems

POS systems

Microsoft Office

Google Workspace

Job description

WE’RE HIRING! | FRONT DESK ASSOCIATE
Sports & Recreation Company

Are you friendly, organized, customer-focused, and passionate about sports and recreation? Join our team and be part of an exciting sports and recreation environment where you’ll be the first point of contact for our members, guests, and customers!

POSITION: FRONT DESK ASSOCIATE

The Front Desk Associate is responsible for providing excellent customer service while managing bookings, inquiries, customer concerns, front desk operations, and daily sales documentation. The role will also support the Sales & Marketing team in promoting the company’s sports facilities, programs, events, and services.

KEY RESPONSIBILITIES:

Front Desk & Customer Service

• Welcome and assist members, guests, and walk-in customers professionally.
• Serve as the first point of contact for inquiries, requests, and concerns.
• Provide accurate information about facilities, rates, packages, schedules, memberships, and services.
• Maintain a friendly, professional, and positive customer experience.

Booking & Reservation Management

• Handle and coordinate bookings and reservations for sports facilities and activities.
• Manage booking schedules and ensure accurate recording of reservations.
• Confirm, modify, and coordinate customer bookings as needed.
• Coordinate with operations and facility teams regarding schedules and availability.
• Address booking-related concerns and resolve issues promptly.

Sales & Payment Support

• Assist customers with facility bookings, packages, memberships, and other services.
• Support sales activities and identify opportunities to promote available products and services.
• Process and record customer transactions accurately.
• Ensure proper documentation of daily sales and collections.

End-of-Day Sales Reporting

• Prepare and submit accurate End-of-Day Sales Reports.
• Reconcile sales, bookings, payments, and transactions.
• Ensure all sales and payment records are complete and properly documented.
• Immediately report discrepancies or concerns to the appropriate supervisor.

Sales & Marketing Support

• Assist the Sales & Marketing team in promoting facilities, programs, events, memberships, and special offers.
• Support marketing campaigns, promotions, events, and customer engagement activities.
• Assist in responding to leads and customer inquiries generated through social media and other channels.
• Help maintain promotional materials and ensure customers are informed of current offers.

QUALIFICATIONS:

• Bachelor's degree or relevant experience in Business Administration, Hospitality, Tourism, Marketing, Sports Management, or a related field is an advantage.
• Previous experience in front desk, customer service, sales, hospitality, fitness, sports, or recreation is preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Organized, detail-oriented, and able to manage multiple bookings and requests.
• Comfortable handling sales transactions and preparing reports.
• Proficient in Microsoft Office/Google Workspace and booking or POS systems.
• Willing to work on shifting schedules, weekends, and holidays as required by the business.
• Passion for sports, fitness, and recreation is a plus.

IDEAL CANDIDATE

We are looking for someone who is:

• Customer-focused and approachable
• Organized and detail-oriented
• Confident in handling customer inquiries and concerns
• Sales-oriented and proactive
• Comfortable with numbers and daily sales reporting
• A strong team player
• Professional, energetic, and positive
• Passionate about creating an excellent sports and recreation experience

WHAT YOU'LL DO

Welcome Customers → Manage Bookings → Handle Inquiries → Resolve Concerns → Support Sales → Prepare EOD Reports → Assist Marketing → Deliver an Excellent Customer Experience

Interested applicants may send their updated CV/resume to:
••••@gmail.com

Join our team and be part of an exciting sports community!