Front Desk Associate

ICM Trading Corporation; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading wellness company in Manila is seeking a Front Desk Associate to greet clients, manage bookings, and ensure client satisfaction. The role involves handling payments, responding to inquiries, and coordinating with staff. Candidates should have strong communication and organizational skills, preferably with prior experience in customer service. This position requires flexibility to work evenings and weekends. Join our dynamic team to enhance client experiences and support studio operations.

Qualifications

• Previous experience in customer service or front desk operations preferred.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Greet and assist clients during check-in.
• Handle bookings, reschedules, and waitlists efficiently.
• Process in-studio payments accurately.

Skills

Customer service experience

Organizational skills

Multitasking

Communication skills

Job description

Key Responsibilities

• Greet and assist clients during check-in and provide information about class schedules.
• Handle bookings, reschedules, and waitlists efficiently to ensure client satisfaction.
• Process in-studio payments accurately and promptly.
• Maintain precise records of client attendance and daily sales.
• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Coordinate closely with studio helpers, instructors, and management for smooth operations.
• Track and manage studio inventory to ensure stock availability.
• Work flexible hours as required, including evenings and weekends.

Qualifications

• Previous experience in customer service or front desk operations preferred.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Familiarity with wellness or fitness environments is a plus.
• Ability to work independently and as part of a team.