Assistant Spa, Gym & Recreations Manager

ARDESIA RESORT & SPA; Angeles; On-site; PHP 420,000 - 600,000; Full time

Job summary

ARDESIA RESORT & SPA is seeking an Assistant Spa, Gym & Recreation Manager to oversee daily operations of our spa, gym, and recreational facilities. The role requires leadership, strong customer service, and experience in hospitality, hotel, or resort environments with spa or wellness exposure.

Ideal candidates will supervise staff, manage schedules, ensure service quality, and coordinate with other departments to deliver exceptional guest experiences while upholding safety and hygiene standards.

Qualifications

• Previous experience in hospitality, hotel, or resort industry with spa/wellness/recreation experience.
• Strong customer service and guest-relations skills.
• Proven leadership and team supervision abilities.
• Good English communication and interpersonal skills.
• Willingness to work shifts, weekends, and holidays as required.

Responsibilities

• Assist in managing day-to-day spa, gym, and recreation operations.
• Supervise spa therapists, gym staff, and recreation staff.
• Assist with staff scheduling, attendance, and performance follow-up.
• Ensure services, bookings, and guest activities are delivered professionally.
• Maintain high standards of guest service, cleanliness, hygiene, safety, and facility presentation.
• Monitor equipment and report maintenance needs.
• Assist with bookings, memberships, and daily operations.
• Coordinate with other hotel departments for smooth service.
• Support training and motivation of staff to uphold standards.
• Prepare daily operational reports and assist administrative tasks.

Skills

Hospitality industry experience

Leadership

Customer service

Team supervision

English communication

Job description

Assistant Spa, Gym & Recreation Manager

Position Summary

We are seeking a pleasant, professional, and service-oriented Assistant Spa and Gym Manager & Recreation to assist in overseeing the daily operations of our spa, gym, and recreational facilities.

The ideal candidate has experience in the hospitality, hotel, or resort industry, preferably with experience in spa, wellness, fitness, or recreation, along with strong customer service, leadership, and team supervision skills. A positive attitude, professional appearance, pleasing personality, and excellent communication skills are essential.

Key Responsibilities

• Assist in managing the day-to-day operations of the spa, gym, and recreational facilities.
• Supervise and support spa therapists, gym staff, recreation staff, receptionists, and other team members.
• Assist with staff scheduling, duty assignments, attendance monitoring, and performance follow-up.
• Ensure spa treatments, gym services, recreational activities, appointments, and guest activities are delivered efficiently and professionally.
• Maintain high standards of guest service, cleanliness, hygiene, safety, and facility presentation.
• Monitor spa, gym, and recreation equipment and report maintenance or repair requirements.
• Welcome and assist guests in a warm, friendly, and professional manner.
• Handle guest inquiries, requests, feedback, and complaints professionally.
• Assist with bookings, appointments, memberships, recreational activities, and other daily operational activities.
• Assist with inventory control, purchasing, and monitoring of spa, gym, and recreational supplies.
• Support sales, revenue, membership, and customer satisfaction targets.
• Assist in training, coaching, and motivating staff to maintain company and hospitality standards.
• Prepare daily operational reports and assist with administrative tasks.
• Coordinate with other hotel departments to ensure smooth guest service and efficient facility operations.
• Ensure compliance with company policies, health and safety procedures, hygiene standards, and operational guidelines.
• Support the Spa and Gym Manager in maintaining a positive and professional work environment.
• Perform other duties as assigned by the Spa and Gym Manager or Management.

Qualifications & Requirements

• Previous experience in the hospitality, hotel, or resort industry with experience in spa, wellness, fitness, or recreation is required.
• Previous spa, gym, fitness, or recreational facility experience is highly preferred.
• Supervisory or senior staff experience is an advantage.
• Excellent customer service and guest-relations skills.
• Strong communication, leadership, and interpersonal skills.
• Pleasing personality, positive attitude, and professional appearance.
• Ability to supervise, motivate, and work effectively with a team.
• Organized, responsible, and detail-oriented.
• Able to handle guest concerns and operational issues calmly and professionally.
• Good English communication skills.
• Willing to work shifts, weekends, and holidays as required.
• Passionate about hospitality, wellness, fitness, recreation, and providing exceptional guest experiences.