Front Desk and Client Care Specialist

M Diagnostics Philippines, Inc_Pasig; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A healthcare diagnostics company in Metro Manila is seeking a Front Desk and Client Care Specialist. This role involves providing exceptional customer service, managing patient registrations, and coordinating sample logistics. Candidates should have a 4-year business degree and a year of customer service experience. Strong communication and organizational skills are essential. This position offers an opportunity to work in a dynamic healthcare environment.

Qualifications

• At least 1 year of experience in customer service or healthcare administration.
• Excellent communication and interpersonal skills (both written and verbal).
• Strong work ethic and a positive attitude.

Responsibilities

• Greet and welcome patients at the clinic.
• Schedule and manage patient appointments efficiently.
• Respond to client inquiries via phone and email.
• Oversee sample collection and transportation logistics.
• Create and manage Sales Orders for clinical services.

Skills

Customer service

Communication skills

Organizational skills

Time management

Microsoft Office Suite proficiency

Education

4-year business course or equivalent

Job description

Overview

This position is responsible for providing exceptional customer service to patients and clients of M Diagnostics Philippines. The Front Desk and Client Care Specialist will be the first point of contact for patients, ensuring a welcoming and efficient experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities

• Front Desk Responsibilities
  • Patient Registration
    • Greet and welcome patients upon arrival at the clinic
    • Collect or verify patient information
    • Schedule and reschedule appointments accurately
    • Collect payments and other fees
    • Maintain and update patient records as needed
  • Phone Reception
    • Answer phone calls promptly and professionally
    • Schedule appointments and answer patient inquiries
    • Manage incoming and outgoing calls efficiently
  • Clinic Operations
    • Maintain a clean and organized reception area
    • Assist with other administrative tasks as needed
    • Be updated on clinic operation information
• Client Care Responsibilities
  • Inquiries and Client Support
    • Respond to all client inquiries via phone, email, and messenger (general information, service offerings, operational details, rates and promos)
    • Provide accurate and timely information to clients
    • Address client concerns and resolve issues promptly and professionally
  • Sample Logistics
    • Oversee the entire sample collection and transportation process
    • Coordinate sample pick-up from clients
    • Initiate sample shipment to Singapore or the USA via authorized courier
    • Prepare required logistics documents (Commercial Invoice, Air Way Bill, BOQ Certificate)
    • Track and update sample shipments in the internal tracker
  • Result Management
    • Receive clinical test results from Singapore
    • Forward results to the Nurse for consolidation and encryption
    • Send encrypted results to clients via the official CSR email address
  • Sales Order Processing
    • Create and manage Sales Orders for all clinical test services and genomics services
    • Collaborate with the Finance team on Sales Orders
    • Work closely with the Sales team to ensure accurate pricing and promotions

Qualifications

• Graduate of any 4-year business course or equivalent
• At least 1 year of experience in customer service or healthcare administration
• (preferred).
• Excellent communication and interpersonal skills (both written and verbal)
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and as part of a team
• Strong work ethic and a positive attitude
• Professional appearance and demeanor