Patient Experience Lead: Front Desk & Care Coordination

M Diagnostics Philippines, Inc_Pasig; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A healthcare diagnostics company in Metro Manila is seeking a Front Desk and Client Care Specialist. This role involves providing exceptional customer service, managing patient registrations, and coordinating sample logistics. Candidates should have a 4-year business degree and a year of customer service experience. Strong communication and organizational skills are essential. This position offers an opportunity to work in a dynamic healthcare environment.

Qualifications

• At least 1 year of experience in customer service or healthcare administration.
• Excellent communication and interpersonal skills (both written and verbal).
• Strong work ethic and a positive attitude.

Responsibilities

• Greet and welcome patients at the clinic.
• Schedule and manage patient appointments efficiently.
• Respond to client inquiries via phone and email.
• Oversee sample collection and transportation logistics.
• Create and manage Sales Orders for clinical services.

Skills

Customer service

Communication skills

Organizational skills

Time management

Microsoft Office Suite proficiency

Education

4-year business course or equivalent

Job description

A healthcare diagnostics company in Metro Manila is seeking a Front Desk and Client Care Specialist. This role involves providing exceptional customer service, managing patient registrations, and coordinating sample logistics. Candidates should have a 4-year business degree and a year of customer service experience. Strong communication and organizational skills are essential. This position offers an opportunity to work in a dynamic healthcare environment.