French/English Bilingual CSR w/ Relocation Package

IntouchCX; Metro Manila; On-site; PHP 823,000 - 985,000; Full time

Benefits offered by this job

Comprehensive Health Insurance (HMO)

Paid training

Government benefits

Night differential

Job summary

IntouchCX is hiring for a French-speaking customer support role based in Metro Manila or Cebu. The position welcomes fluent French speakers including fresh graduates or those with minimal BPO experience, provided your French is fluent and you can communicate in English.

You will handle inquiries via phone, email, or chat, resolve issues with care, document interactions in the CRM, and collaborate with teams to deliver outstanding service.

Qualifications

• Fluent or advanced French language skills (B2/C1/C2 or native).
• Strong conversational English is required.
• Minimal to entry-level BPO/customer support experience welcomed.
• Filipino citizens with fluent French skills may apply.

Responsibilities

• Assist French-speaking customers via phone, email, or chat with inquiries and troubleshooting.
• Provide accurate, courteous, and timely solutions while maintaining satisfaction.
• Document customer interactions and updates in the CRM system.
• Collaborate with internal teams to resolve complex requests efficiently.

Skills

French fluency

English proficiency

Strong communication

Active listening

Basic computer literacy

Job description

Join a global team providing top-tier customer support to our French-speaking clients! We are looking for fluent French speakers—whether you are a Filipino language major, a returned OFW, or a native speaker residing in the Philippines—to deliver exceptional service in a dynamic, professional environment.

What We Offer

• Total Compensation: ₱81,000 Monthly Package (Base Pay + Generous Language Allowance)

• Work Location: Metro Manila / Cebu

• Perks: Comprehensive Health Insurance (HMO), paid training, government benefits, and night differential (if applicable).

Key Responsibilities

• Assist French-speaking customers via phone, email, or chat with inquiries, account management, and troubleshooting.

• Deliver accurate, courteous, and timely solutions while maintaining high customer satisfaction.

• Document customer interactions and updates accurately in the CRM system.

• Collaborate with internal teams to resolve complex requests efficiently.

Who We Are Looking For

• Language Skills: Advanced to Fluent level in French (B2, C1, or C2 / Native) with strong conversational English.

• Experience: Minimal to entry-level BPO/Customer Support experience is welcome (as long as your French is fluent!).

• Eligibility:

• Open to Filipino citizens with fluent French skills.

• Skills: Strong communication, active listening, basic computer literacy, and a customer-first mindset.