Customer Care Specialist - French Bilingual (ROW)

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 357,000; Full time

Benefits offered by this job

Long service bonus

HMO medical coverage

Generous leave benefits

Annual learning budget

Life insurance for you and family

Job summary

HelloFresh in the Philippines seeks a Customer Care Specialist – French Bilingual to join a dynamic team at BGC, Taguig. You will be the first point of contact for customers, delivering courteous service and solving inquiries across channels.

You will actively promote HelloFresh products and collaborate with team leaders to meet KPIs. We value adaptability and a customer-first mindset; onsite presence is required in BGC/Taguig with support for growth within a global BPO environment.

Qualifications

• Fluent in French and English; excellent verbal and written communication.
• Minimum 6 months of Customer Service or BPO experience is preferred.
• Onsite work in BGC, Taguig City; Bridgetowne, Quezon City also mentioned.

Responsibilities

• Be the first point of contact for customers across channels.
• Provide courteous, efficient service and resolve inquiries.
• Promote HelloFresh products and benefits during interactions.
• Investigate and resolve complaints; contribute to KPIs.
• Document issues and suggest process improvements.
• Support internal projects and reflect HelloFresh brand positively.

Skills

French bilingual

Customer service

BPO experience

Verbal communication

Written communication

Job description

The Role

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in Customer Care Specialist – French Bilingual are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers. Contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We're looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you'd excel in this role, we'd love to hear from you!

What You'll Do

• Being the first point of contact for our customers.
• Providing general support and building engaging relationships on each and every customer call or interaction.
• Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
• Investigating and resolving customer complaints and feedback.
• Work towards the Customer Care team KPIs and targets set by the management team.
• Report and document any kinds of issues to the responsible departments.
• Actively suggest ways to improve internal procedures and processes.
• Run internal projects.
• Make every effort to support and positively reflect the HelloFresh brand to others.
• Being an expert regarding company policies, tools, and systems.

What You'll Bring

• At least 6 months Customer Service Representative BPO Experience.
• Fluent in both French and English.
• Amenable to work onsite in BGC, Taguig city and Bridgetowne, Quezon city.
• Excellent communication skills both verbal and written with the ability to convey information clearly and professionally
• Strong customer service orientation with well-developed interpersonal skills.
• Background in customer service, sales, or technical support roles is highly preferred
• Demonstrated active listening and comprehension skills to effectively address customer needs
• Strong ability to prioritize, manage time, and multitask in a high-volume, fast-paced setting
• High level of adaptability and flexibility to changes in processes, tools, or client requirements
• Keen attention to detail with a focus on accuracy, compliance, and adherence to process excellence.

What We Offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location:

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)