Bilingual French-English Support Specialist (Night Shift)

iOPEX Technologies Phil; Taguig; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Competitive pay

HMO coverage

Leave credits

Night differential pay

Annual reviews & salary increases

Two guaranteed rest days per week

Job summary

iOPEX in Taguig is seeking a bilingual French Customer Service Specialist to support French-speaking clients via calls and emails. The role requires fluency in French and English and an onsite night-shift schedule at BGC, Taguig.

You will handle inquiries, resolve issues, and upsell relevant products while maintaining accurate records and adhering to quality standards. Join a people-first team with growth opportunities and comprehensive benefits.

Qualifications

• Fluent in French and English with excellent communication skills.
• Willing to work onsite in BGC, Taguig on a night/shifting schedule.

Responsibilities

• Provide excellent customer service and support to French-speaking clients via inbound calls and emails.
• Handle customer queries, complaints, and requests professionally and timely.
• Identify customer needs and cross-sell or upsell relevant products and services.
• Maintain accurate records of customer interactions and follow up as needed.
• Collaborate with team members to share best practices and improve satisfaction.
• Adhere to company policies, procedures and quality standards.

Skills

French language

English language

Customer service

Night shift

Job description

iOPEX in Taguig is seeking a bilingual French Customer Service Specialist to support French-speaking clients via calls and emails. The role requires fluency in French and English and an onsite night-shift schedule at BGC, Taguig.

You will handle inquiries, resolve issues, and upsell relevant products while maintaining accurate records and adhering to quality standards. Join a people-first team with growth opportunities and comprehensive benefits.