Freight Forwarding Expert (Import and Export)

Offshore Business Processing; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Signing bonus

HMO Day 1

Perks & rewards

Travel opportunities

Recognition

Work-life balance

Learning & growth

Job summary

Offshore Business Processing (OBP) is seeking an experienced AOG/airfreight specialist to manage end-to-end shipments and frontline operations from its Alabang site. You will coordinate with customers, suppliers, and internal teams to resolve issues and ensure on-time delivery.

The role demands 3–4 years in airfreight with international forwarding exposure, strong regulatory knowledge, and leadership. OBP offers 24/7 availability, HMO from day one, a signing bonus, and ongoing learning

Qualifications

• 3-4 years’ experience in airfreight and international forwarding operations.
• Expert knowledge of international air transport regulations including Incoterms, customs rules, and compliance.
• Full mastery of time-critical operations, especially AOG/aerospace shipments.
• Proven managerial and coordination skills to lead and support frontline AOG operations.
• Strong sense of responsibility, rigor, and disciplined decision‑making in issue resolution.
• Business‑level English proficiency (spoken, written, reading); additional languages a plus.
• Excellent written/verbal communication for client escalation management.
• Strong customer service orientation and adherence to procedures, schedules, and safety standards.
• Willingness for 24/7/365 shift-based operations, including holidays.

Responsibilities

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and shipment processing.
• Monitor shipments proactively, handle deviations, and provide timely updates across client systems.
• Maintain constant communication with all parties involved to ensure visibility.
• Supervise the activity and coordinate with internal teams and external stakeholders.
• Advise customers on restrictions related to weather, geopolitics, and trade compliance.
• Negotiate with suppliers while maintaining operational quality and customer satisfaction.

Skills

Airfreight experience

International freight forwarding

Incoterms

AOG shipments

Leadership

Attention to detail

English proficiency

Customer service

Procedures compliance

Communication

Job description

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus!

Salary : 30,000 - 50,000

Onsite work set up only in Alabang

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Customer Relation Key Outcomes:

• Answer & handle customer AOG requests
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific operational procedures (SOP)
• Negotiate with suppliers

Operational Key Outcomes:

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems
• Maintain constant communication with all parties involved
• Supervise the activity

Requirements

• 3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, attention to details, and discipline in decision‑making and issue resolution
• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders
• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations
• Business‑level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
• Strict adherence to procedures, service organization, schedules, break times, and holidays
• Consistent compliance with company Quality, Hygiene, and Safety standards
• High organizational capability, with demonstrated reactivity and proactivity in operational execution
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift‑based operations, including public holidays, in line with AOG service requirements