Fraud Team Leader

J-K Network Services; Taguig; On-site; PHP 558,000 - 781,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Annual leaves

Job summary

A leading BPO company in Taguig is seeking an experienced Team Leader. You will manage daily operations and handle escalations while mentoring your team. Candidates should have a Bachelor's Degree, at least 3 years of experience in a fraud financial role, and 1 year in a leadership position. This full-time role offers a shifting schedule and various benefits including health insurance from day one.

Qualifications

• Bachelor's Degree holder.
• Minimum of 3 years experience in a fraud financial role or 4+ years in a relevant field.
• At least 1 year experience in a team leader role.
• Willing to work shifting schedule and on-site in Taguig.

Responsibilities

• Manage the team's daily operations, including compliance.
• Handle customer and internal stakeholder escalations.
• Offer regular mentoring and structured reviews.
• Work with training and quality departments.
• Maintain high service quality standards.

Skills

Team management

Customer service escalation handling

Mentoring and feedback

Service quality maintenance

Education

Bachelor's Degree

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choices in all areas of back-office & call center.

Company Details

Company Industry: BPO Company

Work Schedule: Shifting Schedule

Work Set Up: On Site

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Leaves Annually

Responsibilities

• Manage the team's daily operations, including knowledge, procedure, and attendance compliance.
• Handle customer and internal stakeholder escalations
• Offer team members regular mentoring, structured reviews, and performance feedback.
• Work together with training and quality departments to bridge knowledge gaps and promote operational excellence.
• Maintain a high standard of service quality and adherence to contractual duties.

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer
• Bachelor's Degree holder
• With 3 years of experience in fraud financial role (4+ years in relevant field)
• Has experience for at least 1 year in team leader role
• Amenable to work on shifting schedule and on-site

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

• If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.