Fraud Operations Team Lead (Onsite)

J-K Network Services; Taguig; On-site; PHP 558,000 - 781,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Annual leaves

Job summary

A leading BPO company in Taguig is seeking an experienced Team Leader. You will manage daily operations and handle escalations while mentoring your team. Candidates should have a Bachelor's Degree, at least 3 years of experience in a fraud financial role, and 1 year in a leadership position. This full-time role offers a shifting schedule and various benefits including health insurance from day one.

Qualifications

• Bachelor's Degree holder.
• Minimum of 3 years experience in a fraud financial role or 4+ years in a relevant field.
• At least 1 year experience in a team leader role.

Responsibilities

• Manage the team's daily operations, including compliance.
• Handle customer and internal stakeholder escalations.
• Offer regular mentoring and structured reviews.
• Work with training and quality departments.
• Maintain high service quality standards.

Skills

Team management

Customer service escalation handling

Mentoring and feedback

Service quality maintenance

Education

Bachelor's Degree

Job description

A leading BPO company in Taguig is seeking an experienced Team Leader. You will manage daily operations and handle escalations while mentoring your team. Candidates should have a Bachelor's Degree, at least 3 years of experience in a fraud financial role, and 1 year in a leadership position. This full-time role offers a shifting schedule and various benefits including health insurance from day one.