Fraud Operations Team Lead (Onsite, Taguig)

TASQ Staffing Solutions; Taguig; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents

Quarterly performance bonus

Job summary

A leading staffing company is seeking a Team Lead for their CS Fraud department in Taguig. The successful candidate will have at least 4 years of BPO experience, specifically in fraud investigations, and have managed a team of agents. Responsibilities include overseeing daily operations, managing performance against KPIs, and mentoring team members. This onsite role requires a Bachelor's degree and the ability to work in shifting schedules. Benefits include HMO on Day 1 and quarterly performance bonuses.

Qualifications

• Minimum 4 years of BPO experience in Fraud Contact Center.
• Must have handled a team of voice agents for 3 years.
• Amenable to onsite work in Taguig.

Responsibilities

• Oversee daily team activities to maintain standards.
• Track team performance against KPIs.
• Mentor team members for skills development.
• Conduct governance reviews and prepare performance updates.
• Implement process improvement using Lean/Six Sigma.

Skills

Voice BPO experience

Fraud investigations

Coaching skills

Analytical skills

Strong communication

Education

Bachelor's degree in any course

Job description

A leading staffing company is seeking a Team Lead for their CS Fraud department in Taguig. The successful candidate will have at least 4 years of BPO experience, specifically in fraud investigations, and have managed a team of agents. Responsibilities include overseeing daily operations, managing performance against KPIs, and mentoring team members. This onsite role requires a Bachelor's degree and the ability to work in shifting schedules. Benefits include HMO on Day 1 and quarterly performance bonuses.