Operations Team Lead

V-Call Center Link Inc.; Pasig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading call center company in Metro Manila is seeking a Team Leader with over 2 years of experience in managing blended accounts. The ideal candidate must have a Bachelor's degree in a relevant field and proven leadership skills. Responsibilities include managing team performance and developing team capabilities in a fast-paced environment. This full-time position is on-site in Pasig.

Qualifications

• College graduate in Computer Engineering, IT, or related field.
• More than 2 years of experience as a Team Leader in a BPO or similar environment.
• Experience in managing blended accounts (voice, chat, email).

Responsibilities

• Manage a team and ensure performance metrics are met.
• Develop team capabilities through coaching and training.
• Oversee operations of E-commerce or Technical support accounts.

Skills

Leadership

Coaching

Communication

Stakeholder Management

Problem-solving

Education

Bachelor’s degree in Computer Engineering, Information Technology, or related technical course

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

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Job Description

Job Requirements:

• College graduate of Computer Engineering, Information Technology, or any tech-related course (strictly required)
• More than 2 years of experience as a Team Leader in a BPO or similar environment
• Must have experience handling either an E-commerce or Technical Account
• Experience in managing a blended account (voice, chat, email, etc.)
• Strong leadership, coaching, and performance management skills
• Excellent communication and stakeholder management abilities

Qualifications:

• Bachelor’s degree in CEC, IT, or related technical courses
• At least 2+ years of TL experience with proven track record in people management
• Background in E-commerce or Technical support accounts
• Familiarity with blended operations and multi-channel support
• Strong problem-solving, organizational, and interpersonal skills

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