Fraud Prevention & Customer Care Associate

CBE Companies PH Inc; Taguig; Presencial; PHP 180.000 - 300.000; Jornada completa

Descripción de la vacante

CBE Companies PH Inc. is seeking a Customer Service Representative - Collections/Fraud Prevention to represent the client on calls with consumers in Manila.

You will handle inbound and outbound calls, verify information, and use multiple systems to prevent fraud while maintaining a positive customer experience. The role emphasizes accuracy in documenting activities, working with teams, and following client guidelines.

Formación

• High School Diploma or its equivalent.
• 0–1 year of call center collections, fraud prevention, customer service, or telemarketing experience preferred.
• Proficient in English, both spoken and written.
• Strong problem-solving skills to identify root causes.
• Excellent verbal and written communication abilities.
• Willingness to work flexible schedules, including weekends and holidays as needed.
• Able to learn quickly and apply coaching feedback.
• Tolerance for repetitive tasks in a fast-paced environment.

Responsabilidades

• Reduce fraud losses while focusing on customer experience and protection
• Analyze account processes and transactions to identify undetected frauds and correlated activities
• Review, identify, and deter fraudulent activity
• Look for trends to proactively identify characteristics of good vs. fraudulent orders
• Receive inbound calls and make outbound calls related to potentially fraudulent activities
• Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision
• Accurately document accounts in a timely manner on the computer while speaking to the customer; meet productivity and call quality standards
• Follow dispute resolution and customer escalation process consistently
• Adhere to all guidelines and requirements as set forth by individual clients

Conocimientos

Verbal communication

Written communication

English proficiency

Problem solving

Coaching adaptability

Fast-paced environment

Educación

High School Diploma

Descripción del empleo

CBE Companies PH Inc. is seeking a Customer Service Representative - Collections/Fraud Prevention to represent the client on calls with consumers in Manila.

You will handle inbound and outbound calls, verify information, and use multiple systems to prevent fraud while maintaining a positive customer experience. The role emphasizes accuracy in documenting activities, working with teams, and following client guidelines.