Fraud Detection & Risk Analyst

Metrobank; Makati; On-site; PHP 446,000 - 781,000; Full time

Job summary

Metrobank in Makati is seeking a Fraud Analyst to help protect customers by detecting and preventing fraudulent transactions using Falcon, MCDI, and Day 2 reports. The role also focuses on delivering excellent service during customer calls and maintaining trust.

The ideal candidate holds a Bachelor’s degree, has up to 1 year of fraud management experience, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Bachelor’s Degree holder; Preferably graduate of business course.
• Preferably with 1-year experience in fraud management from a financial institution; supervisory experience is an advantage.
• Strong communication, interpersonal and leadership skills.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Detect fraudulent transactions and account activities using Falcon, MCDI, and Day 2 reports.
• Keep GFA and NFL within target by reviewing alerts promptly.
• Contact customers, branches, or third parties to confirm highly suspicious activity.
• Block cards for confirmed fraud and initiate replacements to prevent losses.
• Maintain service quality and resolve disputes through accurate communications.

Skills

Communication

Interpersonal skills

Leadership

Education

Bachelor's Degree

Business-related degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Metrobank in Makati is seeking a Fraud Analyst to help protect customers by detecting and preventing fraudulent transactions using Falcon, MCDI, and Day 2 reports. The role also focuses on delivering excellent service during customer calls and maintaining trust.

The ideal candidate holds a Bachelor’s degree, has up to 1 year of fraud management experience, strong communication skills, and proficiency in Microsoft Office.