24/7 Anti-Fraud Operations Lead – Philippines

Hytech Consulting Management; Mandaluyong; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Rice allowance

Medical allowance

Clothing allowance

Laundry allowance

Coffee and snacks

Job summary

Hytech is seeking an experienced Anti-Fraud Operations Team Leader to helpl lead a Philippines-based 24/7 anti-fraud operations team. You will manage daily fraud alerts, provide guidance on high-risk cases, and ensure adherence to SOPs and SLAs.

Ideal candidates bring 2–3 years in fraud/risk operations, 1–2 years in a leadership role, strong KPI focus, and excellent English. This role offers on-site work in Mandaluyong with competitive compensation and career growth opportunities.

Qualifications

• Minimum 2-3 years of experience in Fraud Operations, Risk Operations, Payment Operations, Financial Services Operations, Trust & Safety, or related field.
• Minimum 1-2 years in a Team Leader / Supervisor / People Management role.
• Proven experience leading frontline operational teams and managing daily workload.
• Strong understanding of operational KPIs, SLAs, productivity, quality, and performance management.
• Strong analytical and problem-solving skills.
• Excellent written and spoken English; able to handle escalations in time-sensitive situations.

Responsibilities

• Lead and manage the Philippines-based Anti-Fraud Operations team with 24/7 coverage.
• Oversee daily alert handling, case ownership, and escalation to stakeholders.
• Monitor SLA performance, backlog, and team capacity; adjust workload and shifts.
• Coach and develop team members; conduct regular performance reviews and 1-on-1s.
• Ensure SOPs, risk controls, and QA standards are followed; drive process improvements.
• Collaborate with Risk Analysis, Payments Operations, Compliance, and Sales/Account Management.

Skills

Team Leadership

Fraud Operations

Operational KPIs

Communication

English Proficiency

Job description

Hytech is seeking an experienced Anti-Fraud Operations Team Leader to helpl lead a Philippines-based 24/7 anti-fraud operations team. You will manage daily fraud alerts, provide guidance on high-risk cases, and ensure adherence to SOPs and SLAs.

Ideal candidates bring 2–3 years in fraud/risk operations, 1–2 years in a leadership role, strong KPI focus, and excellent English. This role offers on-site work in Mandaluyong with competitive compensation and career growth opportunities.