Fraud Prevention Specialist - Customer Support (Night Shift)

Private Advertiser; Taguig; Hybrid; PHP 223,000 - 268,000; Full time

Benefits offered by this job

HMO on Day 1 + 2 FREE dependents

20% Night Differential

Career Growth

Job summary

Private Advertiser in the Philippines is seeking a Fraud Analyst to reduce losses while protecting customer experience. You will analyze accounts and transactions to detect fraud, review activity, and deter suspicious behavior using multiple internal and external tools.

Open to fresh graduates or those with BPO exposure. Onsite night shift; starting salary up to PHP 22,000 with HMO on Day 1 for you and two dependents, plus 20% night differential and growth opportunities.

Qualifications

• Fresh graduates welcome
• Good to excellent communication skills
• Able to work onsite and nightshift schedule

Responsibilities

• Reduce fraud losses while focused on customer experience and protection
• Analyze account processes and transactions to identify undetected frauds and correlated activities
• Review, identify, and deter fraudulent activity
• Look for trends to proactively identify characteristics of good vs fraudulent orders
• Receive inbound calls and make outbound calls related to potentially fraudulent activities
• Analyze information via multiple tools to achieve proper Fraud/Not Fraud decision
• Problem solving to identify root cause and recommend solutions
• Adhere to guidelines set by clients
• Complete 4–5 week training and apply concepts on production floor

Skills

Communication skills

Education

SHS graduate (BPO exposure) or college graduate

Job description

Private Advertiser in the Philippines is seeking a Fraud Analyst to reduce losses while protecting customer experience. You will analyze accounts and transactions to detect fraud, review activity, and deter suspicious behavior using multiple internal and external tools.

Open to fresh graduates or those with BPO exposure. Onsite night shift; starting salary up to PHP 22,000 with HMO on Day 1 for you and two dependents, plus 20% night differential and growth opportunities.