Fraud Prevention CSR — Customer Care & Problem Solver

cbecompanies; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

CBE Companies in the Philippines is seeking a Customer Service Representative - Fraud to represent our client on consumer calls. The role involves inbound and outbound contacts, using fraud prevention processes to protect the brand while delivering a positive customer experience.

The position requires a high school diploma, about 1 year of call center or customer service experience, and strong English communication skills, both verbal and written.

Qualifications

• High School Diploma or its equivalent.
• 1 year of call center experience in collections, customer service, or telemarketing preferred.
• Proficiently communicate verbally and in writing with customers using the English language.

Responsibilities

• Reduce fraud losses while focusing on customer experience and protection.
• Analyze account processes and transactions to identify undetected fraud and related activities.
• Review, identify, and deter fraudulent activity.
• Look for trends to identify characteristics of good vs. fraudulent orders.
• Receive inbound and make outbound calls related to potentially fraudulent activities.
• Analyze information via multiple tools to determine Fraud/Not Fraud decisions.
• Document accounts accurately while communicating with customers.
• Work a flexible schedule including weekends and holidays as needed.
• Meet productivity and call quality standards set by the business.
• Follow dispute resolution and escalation processes consistently.

Skills

Verbal communication

Written communication

Customer service

Fraud awareness

Problem solving

Education

High School Diploma or equivalent

Job description

CBE Companies in the Philippines is seeking a Customer Service Representative - Fraud to represent our client on consumer calls. The role involves inbound and outbound contacts, using fraud prevention processes to protect the brand while delivering a positive customer experience.

The position requires a high school diploma, about 1 year of call center or customer service experience, and strong English communication skills, both verbal and written.