Fraud Detection Analyst - Prevent Fraud & Protect Customers

Security Bank Corporation; Makati; On-site; PHP 420,000 - 620,000; Full time

Job summary

Security Bank Corporation is seeking an AFASA Detection Analyst to monitor transaction alerts and review fraud tools for early fraud detection. You will analyze data trends to prevent losses and maintain service levels, TAT, and review quality while delivering strong customer service.

You will also monitor metrics, manage account reactivations, review CRM cases, and process manual reports with a focus on accuracy and timely responses across channels.

Qualifications

• 2-3 years of experience or strong knowledge in fraud detection, fraud prevention, fraud investigations, risk management, or related banking and financial services operations.

Responsibilities

• Monitor and confirm transactions while reviewing key performance metrics, including review, detection, error, and fraud-loss rates.
• Manage account reactivation and deactivation while monitoring blocking/unblocking efficiency, timeliness, and error rates.
• Review and resolve CRM cases while monitoring efficiency, turnaround time (TAT), and error rates
• Evaluate and process manual reports, monitoring timeliness of reviews and submissions while maintaining low error rates.
• Handle requests and inquiries across various channels while maintaining clear communication and prompt issue resolution.
• Report fraud incidents or host system downtime, ensuring timely communication and appropriate escalation.

Skills

Fraud detection

Fraud prevention

Fraud investigations

Risk management

Banking operations

Job description

Security Bank Corporation is seeking an AFASA Detection Analyst to monitor transaction alerts and review fraud tools for early fraud detection. You will analyze data trends to prevent losses and maintain service levels, TAT, and review quality while delivering strong customer service.

You will also monitor metrics, manage account reactivations, review CRM cases, and process manual reports with a focus on accuracy and timely responses across channels.