FRAUD SPECIALIST

PA SUPPORT SUBIC LTD., INC.; Bataan; On-site; PHP 400,000 - 800,000; Full time

Job summary

PA SUPPORT SUBIC LTD., INC. in the Philippines seeks a Fraud Analyst to monitor customer transactions, review alerts, and investigate suspicious activity. You will collaborate with Payments, Finance, IT, and Support teams to resolve cases while documenting findings and maintaining data protection.

The role emphasizes ongoing fraud trend analysis and proactive prevention, with strict adherence to company policies and confidentiality standards.

Responsibilities

• Monitor customer transactions, orders, accounts, and payments for suspicious or fraudulent activity.
• Review and investigate fraud alerts, chargebacks, disputes, and unusual patterns.
• Conduct detailed investigations using customer data, history, and fraud tools.
• Identify indicators of fraud: stolen methods, account takeovers, unusual purchasing.
• Approve, decline, or escalate transactions per fraud-risk procedures.
• Communicate with customers when extra verification or information is needed.
• Work with Customer Support, Payments, Finance, IT and others to resolve cases.
• Document findings, decisions and actions accurately and consistently.
• Monitor fraud trends and suggest improvements to prevention processes.
• Assist in analyzing chargeback and fraud-loss data for recurring issues.
• Follow policies, provider requirements, and data-protection procedures.
• Maintain confidentiality when handling sensitive information.
• Escalate high-risk or organized fraud cases to management.

Job description

• Monitor customer transactions, orders, accounts, and payment activities for suspicious or potentially fraudulent behavior.
• Review and investigate fraud alerts, chargebacks, payment disputes, and unusual transaction patterns.
• Conduct detailed investigations using customer information, transaction history, payment data, and available fraud-prevention tools.
• Identify indicators of fraud, including stolen payment methods, account takeovers, unusual purchasing behavior, and suspicious account activity.
• Approve, decline, or escalate transactions based on established fraud-risk procedures.
• Communicate with customers when additional verification or information is required.
• Work closely with Customer Support, Payments, Finance, IT, and other teams to resolve fraud-related cases.
• Document investigation findings, decisions, and actions accurately and consistently.
• Monitor emerging fraud trends and recommend improvements to fraud-prevention processes.
• Assist in analyzing chargeback and fraud-loss data to identify recurring issues and opportunities for prevention.
• Follow company policies, payment-provider requirements, and applicable data-protection and security procedures.
• Maintain confidentiality when handling sensitive customer and payment information.
• Escalate complex, high-risk, or potentially organized fraud cases to the appropriate management team.