Risk and Fraud Analyst

Relia Sourcing; Philippines; On-site; PHP 391,000 - 781,000; Full time

Job summary

Relia Sourcing is seeking a Risk and Fraud Analyst to identify, investigate, and mitigate fraudulent activities within a fast-paced BPO environment. You will monitor accounts, review transactions, and make risk-based decisions to protect the business and customers.

The ideal candidate has 1–2 years of fraud prevention or risk management experience, strong analytical skills, and proficient Excel usage. This role requires on-site work in a dynamic setting and rotating shifts.

Qualifications

• 1–2 years of fraud prevention, risk management, or related experience in financial services, banking, e-commerce, or BPO.
• Knowledge of fraud detection tools and risk assessment methodologies.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• High attention to detail and ability to decide under pressure.
• Proficiency in Microsoft Excel and MS Office.
• Willingness to work rotating shifts, weekends, holidays, and on-site.

Responsibilities

• Monitor customer accounts and transactions to detect suspicious or fraudulent activities.
• Investigate fraud alerts, disputes, chargebacks, and high-risk transactions.
• Analyze customer behavior and transaction patterns to identify risks.
• Review documentation to verify customer identity.
• Make informed decisions to approve, decline, or escalate transactions.
• Document investigation findings and maintain case records.
• Escalate complex fraud cases to internal teams or clients.
• Ensure compliance with client guidelines, regulatory requirements, and policies.
• Collaborate with Customer Service, Compliance, and Operations to resolve issues.
• Recommend process improvements to strengthen detection and mitigation.
• Meet productivity, quality, accuracy, and SLA targets.
• Stay updated on emerging fraud trends and best practices.

Skills

Analytical skills

Attention to detail

Verbal and written communication

Decision making under pressure

Tools

Microsoft Excel

Job description

The Risk and Fraud Analyst is responsible for identifying, investigating, and mitigating fraudulent activities while ensuring compliance with company policies and client requirements. This role involves monitoring customer accounts, reviewing transactions, analyzing suspicious activities, and making risk-based decisions to protect the business and its customers from financial losses. The ideal candidate possesses strong analytical skills, attention to detail, and the ability to work effectively in a fast-paced BPO environment.

Key Responsibilities

• Monitor customer accounts and transactions to detect suspicious or fraudulent activities.
• Investigate fraud alerts, disputes, chargebacks, and high-risk transactions.
• Analyze customer behavior and transaction patterns to identify potential risks.
• Review documentation and account information to verify customer identity.
• Make informed decisions to approve, decline, or escalated transactions based on established policies.
• Document investigation findings accurately and maintain detailed case records.
• Escalate complex fraud cases to the appropriate internal teams or clients.
• Ensure compliance with client guidelines, regulatory requirements, and company policies.
• Collaborate with internal departments such as Customer Service, Compliance, and
• Operations to resolve fraud-related issues.
• Recommend process improvements to strengthen fraud detection and risk mitigation efforts.
• Meet productivity, quality, accuracy, and service level targets.
• Stay updated on emerging fraud trends, industry best practices, and evolving fraud schemes.

Qualifications

• At least 1–2 years of experience in fraud prevention, risk management, financial services, banking, e-commerce, or a BPO environment is an advantage.
• Knowledge of fraud detection tools and risk assessment methodologies is preferred.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• High attention to detail and ability to make sound decisions under pressure.
• Proficiency in Microsoft Office applications, particularly Excel.
• Willingness to work rotating shifts, weekends, holidays, and on-site work arrangement.