Fraud Account Specialist – Onsite (Pasig)

Concentrix Philippines; Metro Manila; On-site; PHP 376,000 - 450,000; Full time

Benefits offered by this job

HMO coverage

Paid training

Night differential

Government-mandated benefits

Career growth opportunities

Job summary

Concentrix Bridgetowne, Pasig City invites applicants for an onsite Fraud Customer Service Representative role on a Pioneer Account. This position focuses on handling fraud-related inquiries, investigations, and resolution of suspicious transactions with strong emphasis on security and customer care.

We are seeking candidates with at least 6 months in an International BPO Fraud Account, SHS or HS Old Curriculum graduates, and excellent communication skills, ready to work onsite in Bridgetowne.

Qualifications

• Minimum 6 months International BPO Fraud Account experience.
• Strong written and verbal communication skills.
• Analytical mindset and customer-handling abilities.

Responsibilities

• Handle fraud-related customer inquiries and investigations.
• Review, verify, and resolve suspicious transactions.
• Ensure compliance with security and fraud prevention policies.
• Deliver accurate, professional, and customer-focused solutions.
• Maintain detailed and correct documentation.

Education

SHS Graduate

HS Old Curriculum

Job description

Concentrix Bridgetowne, Pasig City invites applicants for an onsite Fraud Customer Service Representative role on a Pioneer Account. This position focuses on handling fraud-related inquiries, investigations, and resolution of suspicious transactions with strong emphasis on security and customer care.

We are seeking candidates with at least 6 months in an International BPO Fraud Account, SHS or HS Old Curriculum graduates, and excellent communication skills, ready to work onsite in Bridgetowne.