Food Delivery Account Resolver – Commission & HMO

Sapient Global Services; Quezon City; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

HMO

Job Training

Job summary

Sapient Global Services in Quezon City is hiring a Food Delivery Account Agent to assist customers, riders, and restaurant partners with account-related concerns on our delivery platform. You will resolve issues, manage orders, and help ensure smooth deliveries for all users.

The role requires a high school diploma (college level preferred), good communication, and problem-solving skills. You will work in a fast-paced environment, with shifts including weekends or holidays, and benefit from

Qualifications

• High school diploma or equivalent (college level preferred).
• Experience in customer service, call center, or food delivery support is an advantage.
• Good communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Basic knowledge of mobile apps and online platforms.
• Willingness to work shifts, weekends, or holidays if required.

Responsibilities

• Assist customers with account issues, order concerns, refunds, and payment problems.
• Support delivery riders and restaurant partners with account access and order management.
• Respond to inquiries via phone, chat, or email in a timely and professional manner.
• Investigate and resolve order delays, cancellations, or missing items.
• Process refunds, credits, or adjustments according to company policies.
• Maintain accurate records of customer interactions and issue resolutions.
• Escalate complex problems to supervisors or specialized teams when necessary.
• Provide guidance to customers on how to use the food delivery app and manage their accounts.
• Ensure high levels of customer satisfaction and service quality.

Skills

Customer service

Communication

Problem solving

Fast-paced work

Education

High school diploma or equivalent

College level preferred

Job description

Sapient Global Services in Quezon City is hiring a Food Delivery Account Agent to assist customers, riders, and restaurant partners with account-related concerns on our delivery platform. You will resolve issues, manage orders, and help ensure smooth deliveries for all users.

The role requires a high school diploma (college level preferred), good communication, and problem-solving skills. You will work in a fast-paced environment, with shifts including weekends or holidays, and benefit from