Food Delivery Account Representative - Valenzuela

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

HMO

Job summary

A leading communications consultancy is looking for a Food Delivery Account Representative in Valenzuela. This role involves assisting customers, delivery partners, and merchants with inquiries about food delivery services. Responsibilities include handling order-related issues and maintaining customer satisfaction through various support channels. Candidates should have a high school diploma, strong problem-solving skills, and the ability to multitask in a fast-paced environment. Benefits include medical reimbursement and health insurance.

Qualifications

• High school diploma or equivalent, college level preferred.
• Strong problem-solving and customer service abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to inquiries regarding food delivery orders.
• Assist with issues such as missing items and order delays.
• Document customer interactions and update records.

Skills

Problem-solving

Customer service

Ability to multitask

Education

High school diploma or equivalent (college level preferred)

Job description

Caldwell Communications Consultancy Philippines

Job Description

A Food Delivery Account Representative assists customers, delivery partners, and merchants with issues related to food delivery services. The role involves handling inquiries, resolving order problems, and ensuring a smooth experience for users of the food delivery platform through chat, email, or phone support.

Key Responsibilities

• Respond to customer, rider, and merchant inquiries regarding food delivery orders.
• Assist with issues such as missing items, order delays, cancellations, refunds, and payment concerns.
• Provide information about menu options, delivery status, promotions, and account concerns.
• Coordinate with restaurants, delivery riders, and internal teams to resolve order-related problems.
• Process refunds, replacements, or compensation according to company policies.
• Document customer interactions and update records in the CRM or support system.
• Ensure compliance with company policies and service standards.
• Maintain customer satisfaction and meet performance metrics such as response time and resolution rate.

Required Skills & Qualifications

• High school diploma or equivalent (college level preferred).
• Strong problem-solving and customer service abilities.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with customer support tools.
• Ability to multitask and manage multiple customer interactions.

Benefits

Medical Reimbursement

Insurance Health & Wellness

Health Insurance, HMO