Food Delivery Account Support Specialist

Our Home; Parañaque; On-site; PHP 201,000 - 290,000; Full time

Job summary

Our Home in Metro Manila is seeking a dedicated Customer Service Associate to address inquiries, resolve issues, and support customers with accurate information. You will handle questions, document interactions, and ensure compliance with policies while maintaining a customer-first attitude.

Log interactions, stay updated on company procedures, and collaborate with the team to ensure timely resolutions and a positive customer experience.

Responsibilities

• Address customer questions, concerns, and complaints efficiently, escalating issues as needed for prompt resolution.
• Accurately record and update customer interactions, transactions, and order details in the system.
• Stay informed about company policies, procedures, and services to provide correct information to customers.
• Foster a supportive and cooperative team environment.
• Conduct basic troubleshooting when required.

Job description

Our Home in Metro Manila is seeking a dedicated Customer Service Associate to address inquiries, resolve issues, and support customers with accurate information. You will handle questions, document interactions, and ensure compliance with policies while maintaining a customer-first attitude.

Log interactions, stay updated on company procedures, and collaborate with the team to ensure timely resolutions and a positive customer experience.