Food Delivery Account Agent - Navotas

Caldwell Communications Consultancy Philippines; Navotas; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Health Insurance

HMO

Medical Reimbursement

Job summary

Caldwell Communications Consultancy Philippines is hiring a Food Delivery Account Agent to support customers, riders, and restaurant partners on a food delivery platform. The role focuses on resolving issues, handling refunds, and ensuring smooth order management and satisfaction.

On-site role based in Navotas with shifts including weekends or holidays as needed. The ideal candidate has a high school diploma or equivalent, experience in customer service or call centers, strong communication and

Qualifications

• High school diploma or equivalent (college level preferred).
• Experience in customer service, call center, or food delivery support is an advantage.
• Good communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Basic knowledge of mobile apps and online platforms.
• Willingness to work shifts, weekends, or holidays if required.

Responsibilities

• Assist customers with account issues, order concerns, refunds, and payment problems.
• Support delivery riders and restaurant partners with account access and order management.
• Respond to inquiries via phone, chat, or email in a timely and professional manner.
• Investigate and resolve order delays, cancellations, or missing items.
• Process refunds, credits, or adjustments according to company policies.
• Maintain accurate records of customer interactions and issue resolutions.
• Escalate complex problems to supervisors or specialized teams when necessary.
• Provide guidance to customers on how to use the food delivery app and manage their accounts.
• Ensure high levels of customer satisfaction and service quality.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Multitasking

Education

High School Diploma

Job description

Caldwell Communications Consultancy Philippines

On-site - Navotas No Exp Required High/Senior High School Full-time

Job Description

A Food Delivery Account Agent is responsible for assisting customers, riders, and restaurant partners with account-related concerns on a food delivery platform. The role involves resolving issues, managing orders, handling complaints, and ensuring a smooth delivery experience for all users.

Government Mandated Benefits

• Medical Reimbursement

Insurance Health & Wellness

• Health Insurance, HMO

Key Responsibilities

• Assist customers with account issues, order concerns, refunds, and payment problems.
• Support delivery riders and restaurant partners with account access and order management.
• Respond to inquiries via phone, chat, or email in a timely and professional manner.
• Investigate and resolve order delays, cancellations, or missing items.
• Process refunds, credits, or adjustments according to company policies.
• Maintain accurate records of customer interactions and issue resolutions.
• Escalate complex problems to supervisors or specialized teams when necessary.
• Provide guidance to customers on how to use the food delivery app and manage their accounts.
• Ensure high levels of customer satisfaction and service quality.

Qualifications

• High school diploma or equivalent (college level preferred).
• Experience in customer service, call center, or food delivery support is an advantage.
• Good communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Basic knowledge of mobile apps and online platforms.
• Willingness to work shifts, weekends, or holidays if required.

HR Manager Caldwell Communications Consultancy Philippines

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