Food Delivery Support & Onboarding Specialist

Telesys BPO; Manila; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Job Training

Job summary

A customer service company is seeking a Food Delivery Account Associate in Manila. This entry-level role is ideal for fresh graduates and those with little to no experience, focusing on supporting restaurant partners, riders, and customers in a food delivery context. Candidates should possess strong communication skills and attention to detail. The position offers opportunities for professional development and a performance bonus.

Qualifications

• Bachelor's degree preferred but not required.
• Open to fresh graduates and candidates with no prior experience.
• Basic understanding of food delivery platforms is a plus.

Responsibilities

• Assist in managing relationships with restaurant partners and delivery riders.
• Support onboarding of new restaurants, including menu setup.
• Monitor order flow and escalate issues when needed.
• Provide customer support for order-related concerns.
• Coordinate with operations to ensure timely deliveries.
• Track account performance and partner feedback.

Skills

Strong communication skills

Customer service orientation

Detail-oriented

Proactive

Ability to multitask

Education

Bachelor’s degree in Business, Communications, Hospitality or related field

Tools

MS Office

Google Workspace

Job description

A customer service company is seeking a Food Delivery Account Associate in Manila. This entry-level role is ideal for fresh graduates and those with little to no experience, focusing on supporting restaurant partners, riders, and customers in a food delivery context. Candidates should possess strong communication skills and attention to detail. The position offers opportunities for professional development and a performance bonus.