Food Delivery Account - Newcomer friendly - Manila

Recruitify_HR; Metro Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR is seeking a customer support professional to address inquiries, concerns, and complaints efficiently. You will accurately document customer interactions and order details in our system, while staying informed about company policies to provide correct information.

The role emphasizes fostering a cooperative team environment and conducting basic troubleshooting when needed, ensuring prompt and effective resolutions for customers in the Philippines.

Responsibilities

• Address customer questions, concerns, and complaints efficiently.
• Accurately record and update customer interactions, transactions, and order details in the system.
• Stay informed about company policies, procedures, and services to provide correct information to customers.
• Foster a supportive and cooperative team environment.
• Conduct basic troubleshooting when required.

Job description

• Address customer questions, concerns, and complaints efficiently, escalating issues as needed for prompt resolution.
• Accurately record and update customer interactions, transactions, and order details in the system.
• Stay informed about company policies, procedures, and services to provide correct information to customers.
• Foster a supportive and cooperative team environment.
• Conduct basic troubleshooting when required.