Food Delivery Customer Support Specialist

Recruitify_HR; Metro Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a customer support representative to address inquiries, resolve issues, and accurately log customer interactions and orders in our system. The role emphasizes responsive service and precise recordkeeping to support seamless customer journeys.

You will stay updated on company policies, provide correct information to customers, and contribute to a cooperative team environment while handling basic troubleshooting when needed.

Responsibilities

• Address customer questions, concerns, and complaints efficiently, escalating issues as needed for prompt resolution.
• Accurately record and update customer interactions, transactions, and order details in the system.
• Stay informed about company policies, procedures, and services to provide correct information to customers.
• Foster a supportive and cooperative team environment.
• Conduct basic troubleshooting when required.

Job description

Recruitify_HR in Metro Manila is seeking a customer support representative to address inquiries, resolve issues, and accurately log customer interactions and orders in our system. The role emphasizes responsive service and precise recordkeeping to support seamless customer journeys.

You will stay updated on company policies, provide correct information to customers, and contribute to a cooperative team environment while handling basic troubleshooting when needed.