Flight Desk Consultant

Cloudstaff; Mandaluyong; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Comprehensive health insurance

Flexible leave credits

Quarterly perks boxes

Annual Performance Review with Salary Increase

Company-provided PC/Laptop

Tech-on-wheels Support

Employee Social Clubs

Mental Wellness Employee Assistance

In-house psychiatrist support

Employee Share Units program

Cloudstaff Dream Points

Job summary

Cloudstaff is looking for a Flight Desk Consultant in Mandaluyong, Philippines. This hybrid position involves effectively managing ticketing functions, engaging with airline partners, and ensuring accurate recordkeeping. Candidates must have mandatory experience in fares and ticketing, and be familiar with IATA codes and GDS systems. The role supports career advancement and offers comprehensive benefits, including health insurance and flexible leave credits.

Qualifications

• Experience in airline fares and ticketing is mandatory.
• Proficient in GDS input/output and MS Office.
• Understanding of IATA airline and city codes required.

Responsibilities

• Perform all ticketing functions efficiently with minimal errors.
• Communicate with airline partners for inquiries and resolutions.
• Ensure record updates and reconciliation processes are accurate.

Skills

Experience in fares and ticketing

GDS input / output

MS Office

IATA Airline and City Codes

Attention to Detail

Problem Solving

Continuous Learning

Adaptability

Action Orientated

Decision Making

Positive Approach & High Energy

Job description

Hybrid - Mandaluyong 1-3 Yrs Exp Bachelor Full-time

Job Description

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Flight Desk Consultant to join our team at Cloudstaff.

Role: Flight Desk Consultant

Work Arrangement: Hybrid

Schedule: Morning Shift

Job Description: This is a Work From Office role assigned in Ortigas with a plan to transition to Hybrid after 6 months

Key Responsibilities

Airline fares and ticketing – Domestic and International

• Perform all ticketing functions efficiently while maintaining a minimal error ratio.
• Execute fare quotes and reassessments within prescribed time frames and communicate results to internal stakeholders.
• Process and action airline refunds, EMDs, and reissues, ensuring accuracy and efficiency.

Communicating with stakeholders – internal and external

• Liaise with airline partners promptly and professionally to seek inquiries, resolutions, waivers, or favors.
• Provide excellent, friendly, and proactive customer service in line with company values to internal stakeholders when addressing challenging and time-sensitive issues.
• Communicate necessary requirements from airline queues to respective teams in a timely manner.

Administration

• Ensure all records and files are updated accurately and in a timely manner.
• Ensure all reconciliation processes are in line with company policy and procedure.

Qualification and requirements (Non-negotiable)

• Experience in fares and ticketing - mandatory
• GDS input / output
• MS Office
• IATA Airline and City Codes
• Fares and Ticketing 1 & 2 accreditation
• Attention to Detail: Ability to produce high quality work while demonstrating a thorough concern for all the areas involved, no matter how small.
• Problem Solving: Identifying challenges and needs and their probable causes; providing insights to decision makers to investigate new solutions and approaches to achieve better long term results.
• Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities and applying that knowledge to their role.
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibility or environment (e.g. people, processes, structure or culture)
• Action Orientated: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
• Decision Making: Make good and timely decisions that will keep the organisation moving forward
• Positive Approach & High Energy: Consistently maintaining high levels of activity or productivity over extended periods.Demonstrating a positive attitude in the face of difficult or challenging situations

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.