Airline Reservations Team Lead – GDS | WFO Angeles

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Employee stock units

Dream Points

Health & life insurance

Career advancement

Mental health support

International career growth

Wellness program Lifeworks

Social clubs

WFH perks boxes

Laptop + internet

Job summary

Cloudstaff Philippines Inc. in Angeles is seeking a GDS-proficient inbound/outbound agent to handle passenger and travel-agent callbacks and inbound calls, assisting with bookings, changes, and ticketing via the GDS.

The ideal candidate has airline reservations or travel customer service experience, solid knowledge of Amadeus, Sabre, or Galileo, and excellent communication and attention to detail. Willingness to work in shifts across time zones is preferred.

Qualifications

• Previous experience in airline reservations, travel, or customer service.
• Basic to good knowledge of a GDS such as Amadeus, Sabre, or Galileo.
• Good communication skills.
• Customer-service oriented and professional.
• Good attention to detail.
• Comfortable making outbound calls and following up with customers.
• Willing to work in shifts and across different time zones.

Responsibilities

• Make outbound calls to passengers and travel agents.
• Follow up on missed calls, voicemails, and pending requests.
• Assist with bookings, changes, cancellations, and ticketing.
• Handle queries related to fares, refunds, baggage, and seat assignments.
• Assist with special service requests such as wheelchair assistance.
• Use the GDS to check and update passenger bookings.
• Provide accurate information and maintain good customer service.
• Escalate issues when required.
• Answer inbound calls from passengers and travel agents.

Skills

airline reservations

travel

customer service

Tools

Amadeus

Sabre

Galileo

Job description

Job Description

Work-From-Office is a setup based in Angeles

We are looking for aGDS-proficient Inbound and Outbound Agent to handle customer and travel-agent callback requests and handle inbound calls from passengers and travel agents on behalf of the airline and The role involves following up on missed calls, voicemails, and customer queries, assisting customers with bookings, changes, ticketing, and general travel-related queries while assisting with bookings and other travel-related requests through the GDS.

Key Responsibilities

• Make outbound calls to passengers and travel agents.


• Follow up on missed calls, voicemails, and pending requests.


• Assist with bookings, changes, cancellations, and ticketing.


• Handle queries related to fares, refunds, baggage, and seat assignments.


• Assist with special service requests such as wheelchair assistance.


• Use the GDS to check and update passenger bookings.


• Provide accurate information and maintain good customer service.


• Escalate issues when required.


• Answer inbound calls from passengers and travel agents.


• Assist with bookings, changes, cancellations, and ticketing.


• Handle queries related to fares, refunds, baggage, and seat assignments.


• Assist with special service requests such as wheelchair assistance.


• Use the GDS to check and update passenger bookings.


• Provide accurate information and resolve customer queries.


• Escalate issues when required.


• Maintain professional and friendly communication with customers.

Qualifications and Requirements

• Previous experience inairline reservations, travel, or customer service.


• Basic to good knowledge of a GDS such as Amadeus, Sabre, or Galileo.


• Good communication skills.


• Customer-service oriented and professional.


• Good attention to detail.


• Comfortable making outbound calls and following up with customers.


• Willing to work in shifts and across different time zones.

Perks and Benefits

• Become part of the Employee Share Units program


• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.


• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment


• Endless opportunities for career advancement


• In-house psychiatrist available to support employees' well-being


• International career growth and connections


• Mental Wellness Employee Assistance program through Lifeworks


• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues


• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled


• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!


• Unlimited cash incentives for hired referrals


• We set you up with a company-provided PC/Laptop and fiber internet connection.