Fleet Operations Leader

Green GSM Philippines; Calabarzon; On-site; PHP 446,000 - 725,000; Full time

Job summary

Green GSM Philippines is seeking an Operations Supervisor to oversee daily taxi service operations, ensuring efficient dispatch, driver performance, vehicle availability, and policy compliance. You will lead drivers and administrative staff, monitor schedules, improve service quality, and prepare regular performance reports for management.

This role requires a Bachelor’s degree and 3+ years in operations or fleet management, with strong leadership, communication, and problem-solving skills.

Qualifications

• Bachelor’s degree in Business Administration, Transportation Management, or related field (preferred).
• 3+ years of experience in operations, transportation, or fleet management (taxi or ride-hailing industry experience is an advantage).
• Strong leadership, team management, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office (Excel, Word, PowerPoint); experience with dispatch or fleet management software is a plus.
• Knowledge of local traffic laws, safety standards, and transport compliance requirements.
• Ability to work under pressure, handle multiple priorities, and make quick operational decisions.

Responsibilities

• Supervise dispatching of taxis to ensure timely and efficient customer service.
• Monitor vehicle schedules, routes, and driver assignments to maximize fleet utilization.
• Ensure compliance with traffic, safety, and company regulations.
• Manage, coach, and evaluate drivers and operations staff performance.
• Conduct regular driver meetings and training sessions to reinforce policies and improve service quality.
• Address disciplinary issues, resolve conflicts, and maintain high morale among team members.
• Coordinate vehicle maintenance schedules and ensure all units are roadworthy.
• Report breakdowns, incidents, and accidents promptly and recommend preventive measures.
• Respond to customer complaints and resolve issues in a professional and timely manner.
• Work with customer service team to improve rider satisfaction and service ratings.
• Prepare daily, weekly, and monthly operational reports for management review.
• Analyze operational data and suggest improvements to increase efficiency and reduce costs.
• Support management in implementing new systems, policies, or technology solutions.

Skills

Leadership

Team management

Problem solving

Communication

Ability to work under pressure

Multitasking

Education

Bachelor’s degree in Business Administration, Transportation Management, or related field

Tools

MS Office (Excel, Word, PowerPoint)

Dispatch or fleet management software

Job description

Green GSM Philippines is seeking an Operations Supervisor to oversee daily taxi service operations, ensuring efficient dispatch, driver performance, vehicle availability, and policy compliance. You will lead drivers and administrative staff, monitor schedules, improve service quality, and prepare regular performance reports for management.

This role requires a Bachelor’s degree and 3+ years in operations or fleet management, with strong leadership, communication, and problem-solving skills.