Fintech Team Leader: Elevate Customer Experience & Growth

TaskUs; Meycauayan; On-site; PHP 391,000 - 614,000; Full time

Job summary

TaskUs in Meycauayan, Philippines seeks a Team Leader to drive performance, coach a 10+ member team, and coordinate with other departments. You will manage day‑to‑day operations, ensure SLAs and KPIs are met, and develop your team through regular coaching sessions.

The role requires strong verbal and written communication, technical savvy, and flexibility to work different shifts within a customer support environment.

Qualifications

• At least 2 years as a Team Leader in outsourcing or similar.
• Experience managing 10+ teammates in customer support.
• Excellent verbal and written communication skills.
• Above‑average technical know‑how.
• Experience in phone, email, and live chat support.
• Familiarity with e‑Commerce and CRM tools like Zendesk.
• Willingness to work across different shifts.

Responsibilities

• Manage day‑to‑day planning and operations of your team.
• Ensure SLAs and KPIs are met by each teammate.
• Organize and manage the team schedules.
• Train and coach the team with team huddles.
• Evaluate strengths and weaknesses of teammates.
• Offer growth solutions for the team.
• Create reports of team performance and document client feedback.
• Manage HR‑related issues as they arise.
• Act as liaison between management and your team.

Skills

Team leadership

Communication skills

CRM tools (Zendesk)

Customer support experience

Shift flexibility

Outsourcing experience

Tools

Zendesk

Job description

TaskUs in Meycauayan, Philippines seeks a Team Leader to drive performance, coach a 10+ member team, and coordinate with other departments. You will manage day‑to‑day operations, ensure SLAs and KPIs are met, and develop your team through regular coaching sessions.

The role requires strong verbal and written communication, technical savvy, and flexibility to work different shifts within a customer support environment.