Fintech Call Center Pro - Night Shift, Onsite (Davao)

Business Process Outsourcing International, Inc.; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Business Process Outsourcing International, Inc. in Davao City is seeking a Call Center Representative to deliver excellent customer service for fintech products. This onsite role requires night shifts and a focus on accurate, secure handling of customer information.

You will handle calls, assist with account inquiries, and verify information following strict security procedures. Prior BPO/fintech experience and fluent English are preferred for a quick start.

Qualifications

• High school graduate or higher.
• BPO/call center experience preferred, especially banking/fintech/supporting fintech or payment accounts.
• Strong English communication skills, both verbal and written.
• Good problem-solving and customer-handling skills.
• Comfortable using computers, CRM systems, and multiple applications.
• Strong attention to detail with sensitive information.

Responsibilities

• Handle inbound and/or outbound customer calls regarding fintech products and services.
• Assist customers with account-related concerns, transactions, payments, billing, and other financial service inquiries.
• Provide accurate information and appropriate resolutions while maintaining a professional and customer-focused approach.
• Verify customer information and follow security and authentication procedures before processing requests.
• Handle concerns, complaints, and escalations professionally and efficiently.
• Document interactions, transactions, and resolutions accurately in CRM or relevant systems.
• Follow established financial, data privacy, security, and compliance procedures.
• Identify potential issues or suspicious transactions and escalate them.
• Meet established customer service, quality, productivity, and attendance targets.
• Coordinate with internal teams to resolve complex concerns.
• Maintain confidentiality of customer and financial information.
• Stay updated on company products, policies, and fintech services.

Skills

Customer service

English proficiency

Problem solving

Attention to detail

CRM familiarity

Education

Senior High School graduate

Tools

CRM systems

Job description

Business Process Outsourcing International, Inc. in Davao City is seeking a Call Center Representative to deliver excellent customer service for fintech products. This onsite role requires night shifts and a focus on accurate, secure handling of customer information.

You will handle calls, assist with account inquiries, and verify information following strict security procedures. Prior BPO/fintech experience and fluent English are preferred for a quick start.