FinTech Customer Service Trainer — Onsite (Davao)

FPS Innovation Labs; Davao City; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Career growth opportunities

Job summary

FPS Innovation Labs is seeking a trainer to deliver FinTech customer service training onsite in Davao City. You will develop and execute programs that build agents’ skills, measure learning outcomes, and partner with clients to tailor content for performance improvements.

The role requires 2–4 years in BPO training, fintech familiarity, and strong communication. You will contribute to a culture of excellence and growth within a fast-growing organization.

Qualifications

• 2–4 years of experience as a Trainer in a BPO setup, with customer service, tech support or sales campaigns.
• Experience handling fintech campaigns is highly preferred.
• Proven track record in employee development or related areas.
• People-oriented and a team player.
• Adequate knowledge of learning management software and web delivery tools.
• Strong verbal and written communication and active listening.

Responsibilities

• Handle FST, PST, including Nesting classes.
• Conduct coaching sessions with agents to evaluate skills and behavior gaps.
• Work with Recruitment, People and Culture, and Operations Teams to manage new hire classes accordingly.
• Submit reports at the end of classes and endorse agents from each training phase.
• Record observations for each trainee in class for recommendations and endorsements.
• Deliver all types of training related to customer service, sales, and process knowledge.
• Partner with clients in conducting TNA, designing and developing learning content.
• Evaluate training results and identify opportunities.
• Provide operational support by resolving learning gaps affecting performance.
• Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions.

Skills

BPO training

FinTech familiarity

Learning management software

Excellent communication

Team player

Job description

FPS Innovation Labs is seeking a trainer to deliver FinTech customer service training onsite in Davao City. You will develop and execute programs that build agents’ skills, measure learning outcomes, and partner with clients to tailor content for performance improvements.

The role requires 2–4 years in BPO training, fintech familiarity, and strong communication. You will contribute to a culture of excellence and growth within a fast-growing organization.