FinTech Training Specialist - Customer Service

Full Potential BPO Inc.; Davao City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Full Potential BPO Inc. in the Philippines is seeking a Trainer to develop and deliver training programs that enhance agents' skills in customer service, sales, and product knowledge.

The role requires 2–4 years in BPO training, fintech campaign experience preferred, and the ability to coordinate with Recruitment, People & Culture, and Operations to manage new hire classes; onsite with rotating shifts in Davao City.

Qualifications

• 2–4 years of related work experience as a Trainer in a BPO setup.
• Experience handling a fintech campaign is highly preferred.
• Proven working experience in employee development or related areas.
• Strong verbal and written communication skills and an excellent active listener.
• Amenable to work onsite and in shifting schedules.

Responsibilities

• Handle FST, PST, including Nesting classes.
• Conduct coaching sessions with agents to evaluate skills and behavior gaps.
• Work with Recruitment, People and Culture, and Operations Teams to manage new hire classes accordingly.
• Submit reports at the end of classes and endorse agents from each training phase.
• Record observations for each trainee in class for recommendations and endorsements.
• Deliver all types of training related to customer service, sales, and process knowledge.
• Partner with clients in conducting TNA, designing and developing learning content.
• Evaluate training results and identify opportunities.
• Provide operational support by resolving learning gaps affecting performance.
• Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions.

Skills

Experience as Trainer

BPO background

Training delivery

Communication skills

Tools

LMS

Job description

Full Potential BPO Inc. in the Philippines is seeking a Trainer to develop and deliver training programs that enhance agents' skills in customer service, sales, and product knowledge.

The role requires 2–4 years in BPO training, fintech campaign experience preferred, and the ability to coordinate with Recruitment, People & Culture, and Operations to manage new hire classes; onsite with rotating shifts in Davao City.