Onsite Call Center Agent - Davao (Shift, Weekends)

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 301,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a customer service representative to support a Retail Services, Tech & New Economy account. You will handle inbound and outbound calls, respond to inquiries, resolve concerns, and process requests with accuracy and professionalism.

The role requires at least 6 months in customer service, B2 English, and a high school graduate. You must be willing to work onsite in Davao and on shifting schedules, weekends, and holidays.

Qualifications

• At least 6 months of customer service experience.
• B2 English proficiency.
• HS Graduate (Old Curriculum) or SHS Graduate (New Curriculum).
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to inquiries and resolve customer concerns
• Process service requests and provide accurate information
• Document customer interactions and update account details
• Follow account procedures, quality standards, and compliance guidelines
• Meet productivity, customer satisfaction, and performance targets
• Maintain a professional and customer-focused approach at all times

Skills

Customer service

English (B2)

Communication

Problem-solving

Education

High School Diploma (Old or New Curriculum)

Job description

Work Avenue and Business Solutions Incorporated is seeking a customer service representative to support a Retail Services, Tech & New Economy account. You will handle inbound and outbound calls, respond to inquiries, resolve concerns, and process requests with accuracy and professionalism.

The role requires at least 6 months in customer service, B2 English, and a high school graduate. You must be willing to work onsite in Davao and on shifting schedules, weekends, and holidays.