Insurance Account Specialist — Onsite in Alabang

Metacom Careers; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Supportive team

Fast onboarding

Job summary

Metacom Careers in Alabang is seeking an Insurance Account Associate to join our growing BPO team. If you have at least 1 year of BPO experience and strong customer service skills, this is a great opportunity to build your career in the insurance industry.

You will assist customers with insurance inquiries, update account information, and ensure accurate policy details. The role is onsite in Alabang with a September 21 start date and a competitive monthly salary.

Qualifications

• 1 year BPO experience required.
• Strong verbal and written communication skills.
• Customer-service oriented with good problem-solving abilities.
• Comfortable handling customer concerns and working in a fast-paced environment.

Responsibilities

• Assist customers with insurance inquiries, concerns, and requests.
• Provide accurate information regarding policies, coverage, billing, and account details.
• Handle customer concerns professionally and work toward effective resolutions.
• Process customer requests and update account information accurately.
• Maintain a high level of customer service and professionalism in every interaction.
• Follow company policies, procedures, and applicable insurance guidelines.
• Meet established quality, productivity, and customer satisfaction targets.
• Protect confidential customer and account information at all times.

Skills

BPO experience

Customer service

Verbal communication

Written communication

Problem solving

Education

Senior High School (SHS)

Job description

Metacom Careers in Alabang is seeking an Insurance Account Associate to join our growing BPO team. If you have at least 1 year of BPO experience and strong customer service skills, this is a great opportunity to build your career in the insurance industry.

You will assist customers with insurance inquiries, update account information, and ensure accurate policy details. The role is onsite in Alabang with a September 21 start date and a competitive monthly salary.