Onsite Banking & Finance Customer Service Specialist

Metacom Careers; Pasay; On-site; PHP 290,160 - 424,080; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers is recruiting for a Customer Service Representative (Banking and Finance) to work on-site in Pasay. You will provide exemplary service to clients, handle inquiries and transactions, and support account management and financial products.

Ideal candidates have at least 2 years of BPO experience in banking/finance, with strong communication and problem-solving skills and proficiency in customer service software.

Qualifications

• Educational qualifications include Senior High School diploma or Bachelor's degree.
• Minimum 2 years of BPO experience handling Banking and Financial processes.
• Experience with Home Loan Servicing and Home Loan Application is a plus.

Responsibilities

• Provide exceptional customer service to clients in the banking and finance sector.
• Address customer inquiries, complaints, and requests promptly and effectively.
• Assist clients with account management, transactions, and financial products.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Maintain accurate records of customer interactions and transactions.

Skills

Strong communication

Problem-solving

Customer service software

Education

Bachelor's degree in Finance, Business Administration, or related field

Senior High School diploma

Job description

Metacom Careers is recruiting for a Customer Service Representative (Banking and Finance) to work on-site in Pasay. You will provide exemplary service to clients, handle inquiries and transactions, and support account management and financial products.

Ideal candidates have at least 2 years of BPO experience in banking/finance, with strong communication and problem-solving skills and proficiency in customer service software.