Fraud Prevention Specialist – Alabang

V-Call Center Link Inc.; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

A leading BPO company in Manila is seeking a skilled Customer Service Representative to manage inbound and outbound calls related to financial transactions and fraud. Candidates must possess at least 1 year of experience in an international voice BPO, strong analytical skills, and excellent English communication abilities. This full-time role requires on-site work in Alabang with a shifting schedule and offers fixed days off.

Qualifications

• At least Senior High School Graduate or 2 years completed in college.
• Minimum of 1 year international voice BPO experience handling Financial or Fraud accounts.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent English communication skills (both spoken and written).

Responsibilities

• Handle inbound and outbound calls related to financial transactions and fraud concerns.
• Investigate suspicious activities and escalate cases following company protocols.
• Assist customers in securing their accounts and preventing unauthorized transactions.
• Document all cases accurately while maintaining confidentiality.
• Collaborate with internal teams to resolve fraud-related issues promptly.
• Meet performance standards for quality, accuracy, and efficiency.

Skills

Analytical skills

Problem-solving skills

Decision-making skills

Excellent English communication

Education

Senior High School Graduate or 2 years of college

2 years college

Job description

Overview

On-site - Manila • 1-3 Yrs Exp • High School / Senior High School • Full-time

Job Description

• Handle inbound and outbound calls related to financial transactions and fraud concerns.
• Investigate suspicious activities and escalate cases following company protocols.
• Assist customers in securing their accounts and preventing unauthorized transactions.
• Document all cases accurately while maintaining confidentiality.
• Collaborate with internal teams to resolve fraud-related issues promptly.
• Meet performance standards for quality, accuracy, and efficiency.

Qualifications

• At least Senior High School Graduate or 2 years completed in college.
• Minimum of 1 year international voice BPO experience handling Financial or Fraud accounts.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent English communication skills (both spoken and written).

Working Location

Willing to work onsite in Alabang with a shifting schedule and 2 fixed days off.

Note: If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.